DETAIL FIX - Terms of Service

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Welcome to Detail Fix! We’re delighted to have the opportunity to care for your vehicle. Please take a moment to read the following terms, as they help us deliver a consistent and high-quality service experience for all customers.

By booking with us, you agree to these Terms of Service.

1. Service Quality

Our services are provided on an “as is” basis and depend on the original condition of your vehicle. We always strive to deliver exceptional results, but we cannot guarantee perfection in every case due to factors such as paint condition, age, and prior damage.

2. Care & Responsibility

Our technicians take great care when handling your vehicle. However, Detail Fix cannot be held responsible for:

• Pre-existing damage, defects, or wear revealed during cleaning
• Clear coat or paint failure, torn upholstery, corrosion, or brittle trim
• Any accidental damage that may occur despite reasonable care

All chemicals and tools used are professional-grade and applied safely when used as directed.

3. Access & Requirements

Customers must ensure there is:

• Safe access and adequate space to perform the service
• A power outlet and water source (if required) within 20 metres of the vehicle

If these are not available or conditions are unsafe, your booking may be rescheduled.

4. Weather Policy

Detail Fix is a mobile service and operates subject to weather conditions.

In the event of rain, storms, or unsafe conditions, your appointment may be postponed or adjusted to maintain service quality and safety. You’ll be contacted promptly to arrange a new time.

5. Deposits, Payments & Cancellations

• Some bookings may require a deposit to secure your appointment.
• Remaining balances are due upon completion unless otherwise arranged.
• Payments can be made via card, bank transfer, or other approved methods.
• Deposits are non-refundable if cancellation occurs within 24 hours of the booking.
• Late cancellations or no-shows may incur a $50 fee or loss of deposit.
• Repeated late cancellations may result in future bookings being declined.

We understand life happens so if you need to reschedule, please give as much notice as possible so we can accommodate you.

6. Vehicle Condition & Pricing

Quotes are based on the expected condition of the vehicle.

Excessive dirt, pet hair, mould, or unforeseen contamination may require additional time and incur extra charges.

Customers will always be informed and asked to approve any adjustments before work continues.

7. Personal Belongings

Please remove all personal items from your vehicle before your appointment.

Detail Fix is not responsible for any personal belongings left in the vehicle during the detailing process.

8. Photos & Marketing

By using our services, you grant permission for Detail Fix to take before-and-after photos of your vehicle for quality assurance and marketing purposes.

Photos may be used on our website, social media pages, or promotional materials. We will never disclose personal information or identifying details.

9. Satisfaction Guarantee

We stand by our work. If you’re not satisfied with the quality of your service, please contact us within 48 hours so we can review and resolve the issue.

We do not offer refunds on completed services, but we will always aim to make things right wherever possible.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone for any reason, including unsafe environments, inappropriate behaviour, or unsuitable working conditions.

11. Agreement

By booking or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

These terms supersede any previous verbal or written agreements.

Thank you for choosing Detail Fix — we look forward to taking care of your vehicle.